Support

Email support@cafie.app. Tell us your business's name, your login (never your password), and what happened. We usually reply within one business day.

I forgot my password

Dueday doesn't send reset emails or texts. Ask the person who made your account: office staff reset passwords for collectors and customers, and we reset them for office staff. You get a temporary password and choose a new one the next time you sign in.

What is my login?

• Customers: usually your first and last name, for example lucia.fernandez. Your business gave it to you with your temporary password.
• Collectors and staff: the login name your business chose when it added you.

I can't sign in

• Check the login for typos. Logins don't have spaces.
• If your business turned your account off, you can't sign in. Ask your business.
• Staff and collectors may be asked for a 6-digit code from an authenticator app. Use the app you set up on your first sign-in.

A payment looks wrong

Contact your business first. Only they can change a payment's status. Have the receipt number ready; you can find it in your payment history.

I want my business on Dueday

Write to support@cafie.app with your business's name and what you collect for. We set up your business and its first staff account.

Delete my account

Email us from any address with your login and business name. See the Privacy Policy for what we keep and why.